1. A deposit is required to secure each booking. A deposit equal to the first night's accommodation/site tariff must be paid at the time of making the reservation or within 7 days of making the original booking. The deposit can be paid by credit card over the telephone - we accept - Visa and Mastercard. Personal cheques will only be accepted if received more than 2 weeks prior to arrival. If sending a cheque or money order, please record your full name, postal address, phone number and reservation number on the reverse side. If arriving within one month of making the reservation, the deposit is required upon booking.
2. Please note that Sydney Gateway Holiday Park's office is closed on Christmas Day. Arrivals and departures cannot be scheduled for this day.
3. The balance of your account, plus a $20 key deposit (per key), is payable upon arrival by cash, credit card or EFTPOS. Please note that cheques are not accepted on arrival. Different conditions apply for group reservations and reservations made via Travel Agents.
4. Check in time is from 2pm, and check out time is before 10.00am daily (except Christmas Day).

Cancellation Policy:

All cancellations must be received in writing. This policy does not occur once booking has commenced.

• High/Peak Season: Cancellations advised with 21 days notice are fully refundable less a $30 administration fee. Cancellations inside of 21 days of scheduled arrival date will result in forfeiture of deposit.
• Low Season: Cancellations advised with 24 hours notice are fully refundable less a $30 administration fee per booking. Cancellations inside 24 hours of arrival will result in forfeiture of deposit.
• When dates for bookings are changed and the request can be accommodated, there will be no charge. If we cannot change the booking or the booking is within the cancellation period - the rules for cancellations will apply.